FAQ

Risk Management - Frequently Asked Questions

How can I contact Risk Management?

Risk Management can be reached at 520-791-4728 between the hours of 8 AM to 5 PM - Monday through Friday.

How do I report a bee hive problem?

Bee hives on City property or presenting a public nuisance will be addressed by the Risk Management Department. Please call 520-791-4728 to report the problem. You will be asked to provide the exact location of hive and street address.

How do I report a snake problem?

Snakes on City property or presenting a public nuisance will be addressed by City Communications. Please call 520-791-4512 to report the problem. You will be asked to provide the exact location of the snake(s) and street address.

How do I report a bat problem?

Bats on City property or presenting a public nuisance will be addressed by the Risk Management Department. Please call 520-791-4728 to report the problem. You will be asked to provide the exact location of the bats and street address.

How do I report a water damage problem?

Please notify Tucson Water Department at 520-791-4331 first. Risk Management can’t approve any repairs until notified by Tucson Water first. If the repairs have already been made and you are seeking reimbursement for an excessive water bill or repairs, please call Risk Management at 520-791-4728 for a Claim Form and Instructions.

How do I get a City Court Civil Compromise?

A Civil Compromise is a courtesy not an absolute and it is still up to the Judge.  Usually at your first court appearance, you may be given a Civil Compromise form.  It is your responsibility to call Risk Management at 520-791-4728 for more details. If Risk Management does not have your case on file, a police report will have to be ordered and a claim will have to be opened before your insurance company can be contacted. Payment of your restitution must be made before a Civil Compromise can be executed.  Your driver’s license and court citation must be presented at the time of the execution of your Civil Compromise.

How do I get a City of Tucson claim form?

A City of Tucson claim form with instruction sheet is available by fax, email or mail.

Please call Risk Management at 520-791-4728 to request your form and get more details. All Claim Forms must be hand-delivered to City of Tucson, City Clerk’s Office, 255 W. Alameda, 9th Floor, Tucson or mailed to City of Tucson, City Clerk’s Office, PO Box 27210, Tucson, Arizona 85726-7210.  No claim forms can be emailed or faxed.

How do I report sidewalk damage?

In 1964 the City of Tucson passed a code which requires city property-owners to maintain the sidewalks abutting their land. The code gives property owners 10 days to fix the sidewalk once City inspectors give them a notice of violation. If the sidewalk is not fixed, the City will fix the sidewalk and bill the property owner.